At Jir 1s Inc., we are committed to providing a clear and reliable service process for our video editing, photo editing, and custom Photoshop design services. This Service Fulfillment Policy explains how we handle service requests, communicate with customers, process projects, and deliver completed digital work.
1. Service Request Confirmation
After a customer submits a service request or completes a purchase, Jir 1s Inc. will review the order and the information provided.
We generally aim to acknowledge and review new service requests within 1 business day.
If additional information, files, instructions, or clarification are required, we may contact the customer by email before beginning or continuing the project.
2. Project Information Review
Customers should provide all necessary project materials and instructions when submitting a request. These may include:
- Original images or videos
- Editing instructions
- Reference images
- Design specifications
- Preferred dimensions or file formats
- Text or graphic elements
- Other information necessary to complete the project
We generally review submitted project information within 1–2 business days after receiving the required materials.
The project processing period may not begin until all necessary information and files have been received.
3. Service Processing Time
The time required to complete a project depends on the type, complexity, quantity, and specific requirements of the requested service.
As a general guideline:
- Simple photo editing: approximately 1–3 business days
- Standard photo retouching or Photoshop editing: approximately 2–5 business days
- Custom Photoshop design: approximately 3–7 business days
- Standard video editing: approximately 3–7 business days
- More detailed or complex projects: approximately 5–10 business days or longer
These timeframes are general estimates and may vary depending on project requirements.
If a specific completion timeframe is provided for an individual service or agreed upon with the customer, that timeframe will take priority.
4. Communication During the Project
We aim to respond to customer service inquiries and project-related communications within 1 business day, Monday through Friday, excluding U.S. federal holidays.
Response times may be longer during periods of unusually high request volume or when additional information from the customer is required.
Customers should ensure that the email address provided with their order is accurate and regularly monitored.
5. Customer-Requested Changes
If revisions are included with the purchased service, customers should provide their revision requests within the applicable revision period communicated for the project.
We generally aim to review revision requests within 1 business day after receiving them.
Minor revisions may generally require an additional 1–3 business days, depending on the scope of the requested changes.
Requests that substantially change the original project concept, instructions, or scope may require additional processing time and may be treated as a separate service.
6. Digital Delivery
Completed projects are generally delivered electronically through email, download links, customer accounts, or another appropriate digital delivery method.
We generally aim to deliver completed work within the estimated processing timeframe communicated for the applicable service.
Once the project has been completed, the customer may receive a notification containing instructions for accessing or receiving the final files.
7. Delays Caused by Missing Information
Project completion may be delayed when the customer has not provided the required materials, instructions, approvals, or responses.
If we request additional information and do not receive a response, the project may remain on hold until the necessary information is provided.
The processing timeframe will generally resume once all required information has been received.
8. Delays Caused by Project Complexity
Some projects may require additional time because of their complexity, file size, number of files, editing requirements, technical limitations, or the number of requested changes.
When a project requires substantially more time than initially estimated, we may notify the customer and provide an updated estimated completion timeframe.
9. File Quality and Customer Responsibility
The quality of the source materials can affect the quality and technical limitations of the final result.
Customers are responsible for providing files of sufficient quality and resolution for the requested service whenever possible.
Jir 1s Inc. will make reasonable efforts to work with customer-provided materials, but we cannot guarantee that poor-quality, damaged, compressed, or otherwise unsuitable source files can be transformed into a specific desired result.
10. Service Availability
Our services are primarily provided digitally and are generally available to customers within the United States.
Because our services are performed electronically, no physical product shipment is required for standard digital editing services.
Service availability may depend on the type of project, technical requirements, available resources, and the information supplied by the customer.
11. Business Days
Unless otherwise stated, all response and processing timeframes in this policy refer to business days, Monday through Friday, excluding applicable U.S. federal holidays.
Weekends and holidays are not normally counted toward standard processing or response periods.
12. Completion and Customer Review
After receiving the completed project, customers should review the delivered files promptly to ensure that the requested specifications have been addressed.
If an included revision is needed, the customer should contact us with clear details regarding the requested adjustment.
Any revision request should relate to the original project requirements unless otherwise agreed.
13. Cancellation and Refunds
Cancellation and refund eligibility may depend on the status of the project and the amount of custom work already completed.
Customers who wish to cancel a service should contact us as soon as possible.
For complete information regarding cancellations, refunds, and applicable conditions, please refer to our Refund Policy.
14. One-Time Service Purchase
All services provided by Jir 1s Inc. are one-time purchases.
We do not automatically enroll customers in subscriptions, recurring service plans, or automatic renewal programs.
Customers will not be automatically charged for future services. Any additional service must be separately requested and purchased.