Welcome to the website of Jir 1s Inc. (hereinafter referred to as “we”). Since our services primarily involve video editing and custom image design, all products are digital and do not involve the shipping of physical goods. Below is our shipping terms for digital products.

  1. Digital Delivery Methods
    1.1 Delivery Method
    After all orders are completed, you will receive a download link or access link via email to obtain your custom design files. This process ensures you receive your product quickly and conveniently without waiting for physical shipping.
    1.2 Delivery Time
    Once your order is completed, you will typically receive an email notification within 3-5 business days, including details of accessing or downloading the files. If you select expedited service, we will prioritize your order to ensure fast delivery.
  2. Customer Responsibility
    2.1 Providing Accurate Information
    Please ensure you provide a correct and valid email address when placing your order. We will send your completed design files to this address. If your email service offers spam filtering, please ensure you add our email address to your whitelist to avoid missing important delivery information.
    2.2 File Storage
    Once you receive the design files, please download and save them promptly. To ensure you can access these files at any time, we recommend backing them up to a secure location. We are not responsible for files that fail to download or are stored on your personal device.
  3. Delivery Issues
    3.1 Unreceived Files
    If you do not receive your order confirmation email or design files within the expected delivery time, please check your spam/junk mail or promotions folder. If you still cannot find them, please contact our customer service ([email protected]) for assistance.
    3.2 Corrupted Files or Formatting Issues
    If the downloaded files cannot be opened or are corrupted, please contact customer service immediately. We will provide necessary support and remedial solutions to ensure you receive the required files smoothly.
  4. Modifications and Corrections
    If you need to make any modifications or corrections after receiving the files, you can contact customer service to discuss modification options according to our service agreement. Please note that the time and cost of modifications may vary depending on specific needs.
  5. Modification Terms
    We reserve the right to modify these shipping terms at any time. All changes will be posted on this page, and your continued use of the website constitutes your acceptance of these changes.

Thank you for choosing Jir 1s Inc. as your video editing and design service provider! We look forward to your satisfactory design experience. If you have any questions, please feel free to contact our customer service team.