At Jir 1s Inc., we strive to provide professional video editing, photo editing, and custom Photoshop design services that meet the requirements provided by our customers. Because our services may involve customized digital work performed specifically for each customer, refund eligibility depends on the status and nature of the project.
This Refund & Cancellation Policy explains the conditions and procedures applicable to cancellations, refunds, and service-related concerns.
1. One-Time Purchases
All services offered by Jir 1s Inc. are one-time purchases.
We do not charge subscription fees, recurring payments, or automatic renewal charges. Customers are not automatically billed for future services.
Any additional service or new project must be separately requested and purchased.
2. Cancellation Before Work Begins
A customer may request cancellation if the project has not yet entered the production stage.
Cancellation requests should be submitted as soon as possible by email.
We generally aim to acknowledge cancellation requests within 1 business day and review the request within 2 business days.
If the cancellation is approved before work has begun, the customer may generally be eligible for a full refund of the applicable service payment, subject to any applicable payment processing limitations or legal requirements.
3. Cancellation After Work Has Started
Once custom editing or design work has begun, cancellation eligibility may be limited because time and resources may already have been committed to the project.
If a cancellation request is received after production has started, Jir 1s Inc. will review the status of the project and the amount of work already completed.
Depending on the circumstances, we may provide a partial refund, credit, revision opportunity, or determine that the payment is non-refundable to the extent permitted by applicable law.
4. Completed or Delivered Services
Because video editing, photo editing, and custom Photoshop design are customized digital services, payments for completed or delivered work are generally non-refundable once the agreed service has been substantially completed.
However, if the delivered work materially fails to follow the original project requirements, customers should contact us so that we can review the matter and determine whether a correction, revision, partial refund, or other appropriate resolution is available.
Nothing in this policy limits any rights or remedies that cannot legally be excluded under applicable law.
5. Revision Requests
Where revisions are included with a purchased service, customers may request reasonable changes that relate to the original project instructions.
We generally aim to acknowledge revision requests within 1 business day.
Minor revisions are generally processed within approximately 1–3 business days, depending on the nature and scope of the requested changes.
A request that substantially changes the original concept, specifications, or project scope may be considered a new service and may require an additional charge.
6. Service Quality Concerns
If you believe that the completed service does not reasonably correspond to the original project requirements, please contact us promptly after receiving the final files.
Please include:
- Your name
- Order or transaction information, if available
- A description of the issue
- The original project requirements
- Details of the requested correction
- Relevant screenshots or reference materials, if applicable
We generally aim to acknowledge service-related complaints within 1 business day.
We will normally review the submitted information within 3 business days and may contact you if additional information is required.
7. Refund Review Process
After receiving a refund request, Jir 1s Inc. will review the order, payment status, project stage, submitted requirements, and relevant communications.
A refund decision is generally made within 3–5 business days after we receive all information reasonably necessary to evaluate the request.
In some circumstances, additional time may be required for complex cases or where third-party payment processing information must be reviewed.
8. Approved Refunds
If a refund is approved, we will generally initiate the refund to the original payment method.
After Jir 1s Inc. initiates the refund, the time required for the funds to appear in the customer’s account depends on the customer’s bank, card issuer, or payment provider.
As a general guideline, customers may see an approved refund within approximately 5–10 business days after the refund has been processed.
Jir 1s Inc. does not control the processing time imposed by banks or third-party payment providers.
9. Refund Method
Approved refunds will generally be issued to the original payment method used for the purchase.
We may request additional information when reasonably necessary to verify the transaction or prevent unauthorized refund activity.
We do not normally issue refunds to a different payment method unless required by applicable law or otherwise agreed.
10. Duplicate or Incorrect Charges
If you believe you have been charged more than once for the same service or that a payment amount is incorrect, please contact us as soon as possible.
We generally aim to respond to billing inquiries within 1 business day and review the relevant transaction within 3 business days.
If a duplicate or incorrect charge is confirmed, we will take reasonable steps to correct the issue.
11. Unauthorized Transactions
If you believe that a transaction was unauthorized, please contact us promptly.
For your security, do not send complete payment card numbers, security codes, passwords, or other sensitive payment credentials by email.
We may request reasonable transaction information necessary to investigate the issue.
12. Customer Delays and Missing Materials
A refund may not be available solely because a project is delayed due to missing customer-provided materials, incomplete instructions, failure to respond to clarification requests, or other circumstances outside our reasonable control.
If a project is placed on hold because required information is missing, the processing period may resume once the necessary information has been received.
13. Customer-Requested Changes to Project Scope
Refund eligibility may be affected when a customer changes the original project requirements after work has begun.
A substantial change in concept, design direction, editing requirements, number of files, video length, or other project specifications may require additional work beyond the original service.
Where additional work is requested, Jir 1s Inc. may provide an updated scope, price, and estimated completion timeframe before proceeding.
14. Non-Refundable Circumstances
To the extent permitted by applicable law, a refund may not be available when:
- The requested service has been substantially completed
- The final work has already been delivered and meets the agreed requirements
- The customer changes their mind after substantial custom work has been performed
- The customer fails to provide required project materials or instructions
- The requested changes fall substantially outside the original project scope
- The customer has already received and accepted the completed service
- The issue results from source materials that were materially inadequate for the requested result
Each refund request will be reviewed based on the specific circumstances of the order.
15. No Guaranteed Creative Outcome
Customers understand that creative editing and design services involve subjective preferences and may depend on the quality and limitations of the source materials.
Jir 1s Inc. will make reasonable efforts to follow the customer’s stated requirements, but we do not guarantee that a finished project will achieve a particular commercial, advertising, marketing, artistic, or personal result.
16. Business Days
Unless otherwise stated, all response, review, and processing timeframes in this policy refer to business days, Monday through Friday, excluding applicable U.S. federal holidays.
Weekends and holidays are not normally counted toward the stated processing periods.